سياسة الاستبدال والاسترجاع

In case the product arrives damaged, it must be reported within 24 hours, then request for return or exchange. The product will be replaced or refunded within 7 days. In case of order return, the amount will be refunded through the same payment method used for the order. When an incorrect product arrives that is not the requested one, contact us immediately via email, messenger, or WhatsApp for replacement or refund. If paid online and the product is not received within the period specified by our customer service, the amount will be refunded through the same payment method used for the order. – When returning or exchanging the product, the carton and packaging materials must be in their original condition, the product carton must not have been opened or used, and it must be accompanied by all original documents. If there is a gift on the purchase order, it must be returned with the device, and if all accessories are not returned, the request for exchange or refund will not be approved. In case of returning or exchanging a purchased product with a discount or offer, only the amount paid by the customer will be refunded.